Returns & Exchanges
At AOOSTAR, we stand behind the quality of our mini PCs and offer a 30-day return window for items in original condition. If you are not completely satisfied with your purchase, our dedicated support team is here to assist with a seamless exchange or refund process.
Initiate a Request
Contact our support team at [email protected] with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the mini PC in its original packaging, including all power adapters, cables, manuals, and accessories to ensure a full refund.
Ship the Item
Affix the provided shipping label or use a traceable carrier to send the package back to our designated service center for inspection.
Inspection and Refund
Once our technicians verify the hardware condition, we will process your refund or ship your replacement unit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing